SHIPPING

 

HOLIDAY LAST ORDER DATES 15th December 2016

 

We currently ship within the UK and worldwide 

 

Customers  who are not with in UK are  responsible for the payment of import taxes and duties.

 

All orders are shipped from the United Kingdom.

 

We offer a standard and express delivery option for the UK. We aim to deliver all orders in line with the stated delivery times however sometimes events outside of our control may cause a delay to these times.

 

Working days are Monday - Friday, excluding UK bank holidays.

 

Express Shipping only available in the UK

 

 £12 1-2 day delivery, Monday to Friday between 9am and 6pm

 £14 Next day delivery Monday to Friday before 12pm*

 £16 Saturday delivery**

Please Contact us for shipping requirement. +44 (0)1947897165

 

This is none SILVERBACK CUSTOMiSED orders ONLY

* The order cut off time for UK express delivery before 12pm (next day, Monday to Friday) 

** The order cut off time for UK Saturday delivery is 1pm on the preceding Friday

For any further queries, please contact our customer service team at customerservice@silverbackchaps.com or on +44 (0)1947897165

 

TRACK MY ORDER

Once your order has been despatched from our UK Distribution centre you will be sent a confirmation email with your courier tracking number and link to the courier’s web site.

 

 

SILVERBACK CUSTOMiSED ORDERS

 

Customised items need to be individually assembled, manufactured and monitored for quality. This means that your Silverback CUSTOMiSED product takes longer to reach you. Usually it takes approximately 4-6 weeks to receive your order, depending on the order, if  ordering a BLACK EDiTION please check delivery time, as through late May and June the tannery shuts down for 4 weeks and some times stocks are low.  How ever we do try to pre order, to counter act this from happening. If you are at all worried about delivery please feel free to contact us.

 

Once a SILVERBACK CUSTOMiSED no refund will be given. As this product is bespoke to the indivdual.

 

SILVERBACK CUSTONiSED DELIVERY TIME

Customised product category Estimated delivery time

CHAPS 4-6 weeks

CLOTHINGING 1-2 weeks

NOTE:

Express delivery is not available for SILVERBACK CUSTONiSED  orders.

 

 

 

CHANGE OF ADDRESS

Unfortunately we are unable to change the address of an order already placed. However if your order has been placed within 24 hours it may be possible to cancel and replace it using another address.

Please contact our customer service team on +44 (0)1947897165 for assistance.